Q + A
Q: Can I make changes to my order once a deposit is made?
A: Once your order has been reserved with a deposit it is being held for your event + other rental requests are turned down for your event date. For this reason items can be added to an order, based on availability, however deposits are non-refundable.
Q: What is a Decor Enhancement?
A: In order to provide a one-stop shopping experience to decorate your next event, RG is offering Design Enhancements (linens, place settings, florals, chairs) through our industry partnerships. Our design team has pre-selected these pieces to compliment our decor collections so the design process is effortless for our clients. Because these items come from our industry partners, we do require our clients to book RG Packages (meeting a $2,000 minimum spend) before adding on these Design Enhancements.
Q: Does RG deliver or can I pick up my order?
A: In order to ensure the integrity of our pieces are maintained, items must be delivered and/or set up by the RG team to prevent damage or injury. Delivery is quoted separately and is based on the size of the order and distance.
Q: Oops something was damaged - what now?
A: RG includes a 10% damage waiver on all rental orders to cover the maintenance of minor wear and tear. Missing items or items returned damaged due to negligence or misuse will be accessed for repair or replacement by the RG team and charged to the credit card on file accordingly. Please refer to our Terms + Conditions section of your invoice for further details.
Q: What is the difference between a Collection and a Package?
Collections = The look or overall design theme for your event.
Packages = A grouping of decor items to create and decorate an area within your event, such as a Lounge area.